Return and Refund Policy
Effective Date: Jan 12nd, 2025
At Prime Swift Technology, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund policy to ensure that you have a smooth shopping experience. Please read the following terms carefully.
1. Return Policy
We accept returns on most items within 30 days of the purchase date. If you’re not satisfied with your purchase, you can return it under the following conditions:
- Eligibility: Items must be unused, in the original packaging, and in the same condition that you received them.
- Return Request: To initiate a return, please contact our customer service team at +86 137 1362 3959. Include your order number, the item(s) you’re returning, and the reason for the return.
Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
2. Refund Policy
After we receive and inspect the returned item(s), we will process your refund. The following details apply to our refund policy:
- Refund Method: Refunds will be issued to the original payment method used during checkout. Please note that it may take 5-7 business days for the refund to reflect on your account, depending on your payment provider.
- Partial Refunds: In cases where the item is returned damaged, opened, or not in its original condition, we may issue a partial refund or deduct restocking fees.
Refunds will not be processed for returns received after the stated return period or for items that don’t meet the eligibility criteria.
3. Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please return the original item(s) for a refund and place a new order.
4. Shipping Costs
- Return Shipping: Customers are responsible for the return shipping costs unless the item received is defective or damaged.
- Original Shipping Costs: Shipping charges from your original order are non-refundable, unless your item was defective or an error was made on our part.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately at +86 137 1362 3959. We will provide you with a prepaid return label for the defective product and issue a full refund or replacement at no additional cost.
6. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at info@tessaivoicemouse.com or +86 137 1362 3959 to request a return authorization.
- Pack the item securely in its original packaging, including the receipt or proof of purchase.
- Ship the item to the return address provided by our team.
7. Changes to This Policy
We may update or change our Return and Refund Policy at any time. Any updates will be posted on this page with an updated “Effective Date.” We recommend checking this policy periodically to stay informed.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, or need assistance with a return, please contact us:
- Email: info@tessaivoicemouse.com
- Phone: +86 137 1362 3959
- Address: Wanpin Center Building 3, Floor 8, Card 16, No. 7, Yanjiang Street, Shunxing South Road, Xichong Community, Henglan Town Zhongshan City
Thank you for shopping with Prime Swift Technology. We are here to help ensure your satisfaction with every purchase.
